Privacy Policy

 

Last Updated: [22.05.2023]

At One-Systems Australia, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our Managed IT Support services in Adelaide. By engaging with One-Systems Australia's services, you agree to the terms described in this Privacy Policy.

1. Information We Collect 1.1. Personal Information: When you engage with our Managed IT Support services, we may collect personal information such as your name, email address, phone number, job title, and company name. We only collect information that is necessary to provide you with our services and to communicate with you effectively. 1.2. Log Data: Our systems automatically collect certain information when you access or use our services. This may include your IP address, browser type, operating system, device information, and the pages you visit on our website. This data is collected for analytical purposes to improve our services and user experience.

2. Use of Information 2.1. Service Delivery: We use the personal information we collect to provide you with Managed IT Support services in Adelaide. This includes troubleshooting, resolving technical issues, managing your IT infrastructure, and ensuring the security of your systems. 2.2. Communication: We may use your personal information to communicate with you regarding service updates, support requests, billing information, and other relevant information related to our services. 2.3. Analytics and Improvements: We may analyze the data collected to improve our services, identify trends, and enhance the overall performance and functionality of our systems.

3. Data Security 3.1. Protection Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes physical, technical, and administrative safeguards. 3.2. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we securely dispose of it.

4. Third-Party Disclosure 4.1. Trusted Partners: We may engage trusted third-party service providers who assist us in delivering our services, such as hosting providers or software vendors. These partners are contractually obligated to handle your personal information with the same level of confidentiality and security as we do. 4.2. Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or governmental request.

5. Your Rights 5.1. Access and Correction: You have the right to access and update your personal information held by us. If you believe any of your information is inaccurate or incomplete, please contact us to make the necessary changes. 5.2. Consent Withdrawal: You may withdraw your consent for us to process your personal information at any time. However, please note that this may impact our ability to provide you with our Managed IT Support services. 5.3. Data Deletion: Upon your request, we will delete your personal information, unless we have a legal obligation to retain it.

6. Changes to this Privacy Policy 6.1. Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised Privacy Policy on our website or through other communication channels.

7. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [contact information].

By using our Managed IT Support services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.